Jilisia Privacy Policy –
We Keep Your Data Safe

01 Introduction

This Privacy Policy explains how Jilisia collects, uses, stores, and protects the personal information of players who access and use the Jilisia platform at jilisia.app. It applies to all registered users and visitors to the site, regardless of location, though Jilisia is primarily designed for players in the Philippines.

By creating a Jilisia account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. If you do not agree with any part of this policy, you should not use the Jilisia platform.

This Privacy Policy should be read alongside the Jilisia Terms and Conditions and Responsible Gaming Policy, which together form the full set of rules governing your use of the platform.

02 Data We Collect

Jilisia collects personal data that is necessary to provide you with a secure and functional online betting experience. The categories of personal data we collect include:

Jilisia does not collect sensitive personal information beyond what is required for identity verification (such as a government-issued ID) and financial compliance purposes. We do not collect biometric data, health information, or political affiliations.

03 How We Collect Your Data

Jilisia collects personal data through several channels, all of which are disclosed below:

• Direct input: When you register an account, complete KYC verification, make a deposit, place a bet, or contact customer support, you provide data directly to Jilisia.
• Automated collection: When you use the platform, Jilisia's systems automatically collect technical and usage data such as your IP address, device information, and session activity through standard web logging and analytics tools.
• Cookies and similar technologies: Jilisia uses cookies and browser storage technologies to remember your session, improve platform performance, and — where you have consented — to personalize your experience. See Section 6 for more detail.
• Payment providers: When you make a deposit or withdrawal via GCash, Maya, or a bank transfer, we receive transaction confirmation data from those providers necessary to process your payment.
• Identity verification services: For KYC compliance, Jilisia may use third-party verification services to validate the documents you submit during registration.

04 How We Use Your Data

Every use of your personal data by Jilisia has a specific, legitimate reason behind it. Here is how and why Jilisia uses the data it collects:

• Account management: To create and maintain your Jilisia account, verify your identity, and ensure you meet our eligibility requirements including the 18+ age requirement.
• Processing transactions: To process deposits and withdrawals, record your betting activity, and maintain an accurate account balance in Philippine Peso.
• Security and fraud prevention: To detect and prevent unauthorized access, suspicious transaction patterns, duplicate accounts, and other activities that violate Jilisia's Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and training purposes.
• Regulatory compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and data protection requirements.
• Responsible gaming: To monitor for signs of problem gambling behavior and to apply account restrictions where you or Jilisia have identified a concern under our Responsible Gaming Policy.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the design and functionality of the Jilisia platform for all users.
• Marketing communications: Where you have opted in, to send you information about Jilisia promotions, new features, and events. You can opt out of marketing messages at any time through your account settings or by contacting support.

05 Sharing Your Data

Jilisia does not sell your personal data. We share your information only in the following limited circumstances:

• Service providers: We work with carefully selected third-party providers who assist in operating Jilisia — including payment processors (GCash, Maya, BDO, BPI), identity verification services, cloud infrastructure providers, and customer support tools. These providers are contractually bound to use your data only for the purposes specified by Jilisia and to protect it accordingly.
• Regulatory authorities: Jilisia may be legally required to disclose personal data to Philippine gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required by law. We only disclose the minimum amount of data required.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of part of Jilisia's business, player data may be transferred as part of that transaction. We would notify affected players in advance where legally possible.
• With your consent: For any other sharing not listed above, Jilisia will seek your explicit consent before disclosing your personal data.

06 Cookies and Tracking Technologies

Jilisia uses cookies and similar technologies to improve the functionality and performance of the platform. Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you navigate Jilisia. These cannot be disabled without breaking core platform functions.
• Analytics cookies: Help Jilisia understand how players use the platform — which pages are visited most, where users drop off, and how fast pages load. This data is aggregated and not used to identify individuals.
• Preference cookies: Remember settings you've configured, such as your preferred language or display preferences, so you don't have to set them again each time you visit.
• Security cookies: Help detect and prevent fraudulent access by flagging unusual session behavior or login patterns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jilisia platform. Jilisia does not use third-party advertising cookies.

07 Data Retention

Jilisia retains personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account information and identity verification documents are retained for the duration of your account and for a minimum of five years after account closure, in line with Philippine anti-money laundering regulations.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five years for financial compliance and dispute resolution purposes.
• Customer support communications are retained for up to three years following the resolution of the relevant interaction.
• Technical and usage logs are retained for up to 24 months, after which they are anonymized or deleted.
• Marketing preferences and consent records are retained until you withdraw consent or request deletion.

When personal data is no longer needed and there is no legal basis for continued retention, Jilisia will securely delete or anonymize it.

08 Security Measures

Jilisia takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include, but are not limited to:

• SSL/TLS encryption on all data transmitted to and from the Jilisia platform.
• Secure, access-controlled server environments for storing player data.
• Role-based internal access controls ensuring that only authorized personnel can access player account data.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Real-time fraud and anomaly detection systems that flag unusual account or transaction activity.
• Multi-factor authentication options available for player accounts.

Despite these measures, no digital system can be guaranteed to be 100% secure. In the event of a data breach that affects your personal information, Jilisia will notify affected players and the relevant Philippine authorities in accordance with our legal obligations and as quickly as practically possible.

09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jilisia:

To exercise any of these rights, contact Jilisia's Data Protection Officer at support@jilisia.app. We will respond to all verified requests within 30 days. Some rights may be subject to limitations where Jilisia has a legal obligation to retain data.

10 Minors and Age Restriction

Jilisia is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If Jilisia becomes aware that personal data has been collected from a minor — whether through false registration information or any other means — we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has created a Jilisia account, please contact us immediately at support@jilisia.app with relevant details so we can investigate and take appropriate action.

11 Updates to This Privacy Policy

Jilisia may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically. The most current version is always available at jilisia.app/privacy-policy.

Continued use of the Jilisia platform after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you disagree with any update, you may contact us to close your account and have your data handled in accordance with Section 7.

12 Contact Our Data Protection Officer

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how Jilisia handles your personal information, please reach out to us. Our Data Protection Officer is available to assist you.